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Computer Network Support Specialists

  • Information Technology

Tasks

What tasks do Computer Network Support Specialists perform?

  • Back up network data.

  • Configure security settings or access permissions for groups or individuals.

  • Analyze and report computer network security breaches or attempted breaches.

  • Identify the causes of networking problems, using diagnostic testing software and equipment.


Knowledge

What do Computer Network Support Specialists need to know?

  • Computers and Electronics

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Telecommunications

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


Skills

What skills do Computer Network Support Specialists need?

  • Critical Thinking

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.



Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.