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Concierges

  • Hospitality and Tourism

Tasks

What tasks do Concierges perform?

  • Provide directions to guests.

  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

  • Make travel arrangements for sightseeing or other tours.


Knowledge

What do Concierges need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.


Skills

What skills do Concierges need?

  • Service Orientation

    Actively looking for ways to help people.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.