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Driver/Sales Workers

  • Marketing, Sales and Service

Tasks

What tasks do Driver/Sales Workers perform?

  • Drive trucks to deliver such items as food, medical supplies, or newspapers.

  • Inform regular customers of new products or services and price changes.

  • Record sales or delivery information on daily sales or delivery record.

  • Listen to and resolve customers' complaints regarding products or services.


Knowledge

What do Driver/Sales Workers need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Food Production

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skills

What skills do Driver/Sales Workers need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Critical Thinking

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.