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Medical Secretaries

  • Health Science

Tasks

What tasks do Medical Secretaries perform?

  • Answer telephones and direct calls to appropriate staff.

  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

  • Complete insurance or other claim forms.

  • Receive and route messages or documents, such as laboratory results, to appropriate staff.


Knowledge

What do Medical Secretaries need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.


Skills

What skills do Medical Secretaries need?

  • Speaking

    Talking to others to convey information effectively.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation

    Actively looking for ways to help people.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.