Wholesale and Manufacturing Sales Representatives

Answer customers' questions about products, prices, availability, product uses, and credit terms.

Recommend products to customers, based on customers' needs and interests.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Persuasion

Persuading others to change their minds or behavior.