Social and Human Service Assistants
- Human Services
Tasks
What tasks do Social and Human Service Assistants perform?
Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
Develop and implement behavioral management and care plans for clients.
Keep records or prepare reports for owner or management concerning visits with clients.
Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
Knowledge
What do Social and Human Service Assistants need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Skills
What skills do Social and Human Service Assistants need?
Speaking
Talking to others to convey information effectively.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.