Travel Guides
- Hospitality and Tourism
Tasks
What tasks do Travel Guides perform?
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Resolve any problems with itineraries, service, or accommodations.
Attend to special needs of tour participants.
Knowledge
What do Travel Guides need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skills
What skills do Travel Guides need?
Service Orientation
Actively looking for ways to help people.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.