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Restaurant, Lounge, and Coffee Shop Hosts and Hostesses

  • Hospitality and Tourism

Tasks

What tasks do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses perform?

  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

  • Provide guests with menus.

  • Answer telephone calls and respond to inquiries or transfer calls.

  • Greet guests and seat them at tables or in waiting areas.


Knowledge

What do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Food Production

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.


Skills

What skills do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Service Orientation

    Actively looking for ways to help people.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.