Restaurant, Lounge, and Coffee Shop Hosts and Hostesses
- Hospitality and Tourism
Tasks
What tasks do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses perform?
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Provide guests with menus.
Answer telephone calls and respond to inquiries or transfer calls.
Greet guests and seat them at tables or in waiting areas.
Knowledge
What do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Skills
What skills do Restaurant, Lounge, and Coffee Shop Hosts and Hostesses need?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Service Orientation
Actively looking for ways to help people.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.