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Order Clerks

  • Business, Management and Administration

Tasks

What tasks do Order Clerks perform?

  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

  • Recommend merchandise or services that will meet customers' needs.

  • Inspect outgoing work for compliance with customers' specifications.


Knowledge

What do Order Clerks need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Production and Processing

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Computers and Electronics

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Skills

What skills do Order Clerks need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.