Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Correspondence Clerks

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administrative

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

English Language

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Economics and Accounting

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Computers and Electronics

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Public Safety and Security

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Law and Government

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communications and Media

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education and Training

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Production and Processing

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Telecommunications

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Transportation

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sales and Marketing

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Foreign Language

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Psychology

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Mechanical

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Design

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Geography

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Therapy and Counseling

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Chemistry

Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Physics

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Sociology and Anthropology

Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

Philosophy and Theology

Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

History and Archeology

Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Building and Construction

Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Food Production

Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Biology

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Medicine and Dentistry

Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Fine Arts

Prior Authorization Specialists

Pre-Authorization Specialists

Authorization Specialists

Prior Authorization Pharmacy Technicians

Referral and Authorization Specialists

Communicating effectively in writing as appropriate for the needs of the audience.

Writing

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Talking to others to convey information effectively.

Speaking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Judgment and Decision Making

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Actively looking for ways to help people.

Service Orientation

Managing one's own time and the time of others.

Time Management

Adjusting actions in relation to others' actions.

Coordination

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Persuading others to change their minds or behavior.

Persuasion

Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Learning

Bringing others together and trying to reconcile differences.

Negotiation

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Learning Strategies

Motivating, developing, and directing people as they work, identifying the best people for the job.

Management of Personnel Resources

Instructing

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Systems Evaluation

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Quality Control Analysis

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Material Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Financial Resources

Writing computer programs for various purposes.

Programming

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Operations Monitoring

Using scientific rules and methods to solve problems.

Science

Generating or adapting equipment and technology to serve user needs.

Technology Design

Analyzing needs and product requirements to create a design.

Operations Analysis

Controlling operations of equipment or systems.

Operation and Control

Determining causes of operating errors and deciding what to do about it.

Troubleshooting

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Equipment Maintenance

Installing equipment, machines, wiring, or programs to meet specifications.

Installation

Determining the kind of tools and equipment needed to do a job.

Equipment Selection

Repairing machines or systems using the needed tools.

Repairing

correspondence-clerk

The production, processing, marketing, distribution, financing, and development of agricultural commodities and resources including food, fiber, wood products, natural resources, horticulture, and other plant and animal products/resources.

Agriculture, Food and Natural Resources

Careers in designing, planning, managing, building and maintaining the built environment.

Architecture and Construction

Designing, producing, exhibiting, performing, writing, and publishing multimedia content including visual and performing arts and design, journalism, and entertainment services.

Arts, Audio/Video Technology and Communications

Business Management and Administration careers encompass planning, organizing, directing and evaluating business functions essential to efficient and productive business operations. Business Management and Administration career opportunities are available in every sector of the economy.

Business Management and Administration

Planning, managing and providing education and training services, and related learning support services.

Planning, services for financial and investment planning, banking, insurance, and business financial management.

Finance

Executing governmental functions to include Governance; National Security; Foreign Service; Planning; Revenue and Taxation; Regulation; and Management and Administration at the local, state, and federal levels.

Government and Public Administration

Planning, managing, and providing therapeutic services, diagnostic services, health informatics, support services, and biotechnology research and development.

Health Science

Hospitality and Tourism encompasses the management, marketing and operations of restaurants and other foodservices, lodging, attractions, recreation events and travel related services.

Hospitality and Tourism

Preparing individuals for employment in career pathways that relate to families and human needs.

Human Services

Building Linkages in IT Occupations Framework: For Entry Level, Technical, and Professional Careers Related to the Design, Development, Support and Management of Hardware, Software, Multimedia, and Systems Integration Services.

Information Technology

Planning, managing, and providing legal, public safety, protective services and homeland security, including professional and technical support services.

Law, Public Safety, Corrections and Security

Planning, managing and performing the processing of materials into intermediate or final products and related professional and technical support activities such as production planning and control, maintenance and manufacturing/process engineering.

Manufacturing

Planning, managing, and performing marketing activities to reach organizational objectives.

Marketing

Planning, managing, and providing scientific research and professional and technical services (e.g., physical science, social science, engineering) including laboratory and testing services, and research and development services.

Science, Technology, Engineering and Mathematics

Planning, management, and movement of people, materials, and goods by road, pipeline, air, rail and water and related professional and technical support services such as transportation infrastructure planning and management, logistics services, mobile equipment and facility maintenance.

Transportation, Distribution and Logistics

This table shows the percentage of responses to a government survey asking what education level is needed in this career.

There are $current-jobs$ jobs in this career today. It is projected to have $future_jobs$ jobs in 5 years for a growth rate of $growth-rate$.

The growth rate is a national projection of how many job openings will exist in this career in the future as compared to today.

There are 6,571 jobs in this career today. It is projected to have 6,626 jobs in 5 years for a growth rate of +0.84%.

The growth rate is a national projection of how many job openings will exist in this career in the future as compared to today.

Similar Job Titles

Your career insight details provide information on how your math and reading and writing skills (based on your latest PSAT/SAT score) align with the typical requirements for various careers.&nbsp;

This snapshot of your math and verbal skills is only one element of career exploration. It is essential to keep in mind that this information is simply a starting point; these are not definitive career suggestions.

You’ll want to explore your interests, values, and skills as you consider various career options. Career exploration is a continuous process because your interests and opportunities may change in the future.

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Your latest SAT Suite scores in math and reading and writing have been compared to the typical requirements for various careers to see if your scores align with this career. These may be promising areas for you to explore.

Your self-reported digital PSAT/SAT scores in math and reading and writing have been compared to the typical requirements for various careers to see if your skills align with this career. These may be promising areas for you to explore.

Career Insights

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