Correspondence Clerks

Maintain files and control records to show correspondence activities.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.