Morticians, Undertakers, and Funeral Directors

Obtain information needed to complete legal documents, such as death certificates or burial permits.

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

Perform embalming duties, as necessary.

Oversee the preparation and care of the remains of people who have died.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.