Parts Salespersons
- Marketing, Sales and Service
Tasks
What tasks do Parts Salespersons perform?
Receive payment or obtain credit authorization.
Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
Fill customer orders from stock, and place orders when requested items are out of stock.
Locate and label parts, and maintain inventory of stock.
Knowledge
What do Parts Salespersons need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills
What skills do Parts Salespersons need?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Persuasion
Persuading others to change their minds or behavior.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.