Waiters and Waitresses
- Hospitality and Tourism
Tasks
What tasks do Waiters and Waitresses perform?
Take orders from patrons for food or beverages.
Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Collect payments from customers.
Knowledge
What do Waiters and Waitresses need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skills
What skills do Waiters and Waitresses need?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Speaking
Talking to others to convey information effectively.
You might also be interested in…
Food Servers
$33,060 Median Yearly Income+6.09% Projected Job GrowthDining Room and Cafeteria Attendants and Bartender Helpers
$31,108 Median Yearly Income+7.90% Projected Job GrowthShort Order Cooks
$33,899 Median Yearly Income+2.66% Projected Job GrowthFast Food Cooks
$29,071 Median Yearly Income-0.41% Projected Job GrowthStockers and Order Fillers
$36,360 Median Yearly Income+7.58% Projected Job Growth
Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.