Saved Careers List - no Careers are selected
Saved Careers (0)

Waiters and Waitresses

  • Hospitality and Tourism

Tasks

What tasks do Waiters and Waitresses perform?

  • Take orders from patrons for food or beverages.

  • Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.

  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

  • Collect payments from customers.


Knowledge

What do Waiters and Waitresses need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Sales and Marketing

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skills

What skills do Waiters and Waitresses need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation

    Actively looking for ways to help people.

  • Speaking

    Talking to others to convey information effectively.



You might also be interested in…


Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.