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Having Trouble Logging Into the BigFuture School Mobile App?

Is the BigFuture School mobile app available to me? 

  • Did you take the digital PSAT/NMSQT®, PSAT™ 10, or SAT® in-school administration during or after October 2023? 
    • If no, BigFuture School mobile app is not available to you at this time. 
    • If yes, did you provide a mobile number as part of testing to receive your scores directly to your phone in the mobile app? 
      • If no, BigFuture School mobile app is not available to you at this time. 
      • If yes, see FAQs below to assist with accessing. 

If you believe you should have access but are unable to get into the app, please call 866-609-1369 or email Customer Support at [email protected]. You can also complete this form online.

My friend got a text/downloaded this app. I want to get it, too.

Currently, the only way to get access to BigFuture School is to provide a mobile number when you take the  digital PSAT/NMSQT, PSAT10, or SAT in-school administration during or after October 2023. and provide a mobile number as part of testing to receive your scores directly to your phone in the mobile app. 

If you didn’t provide your mobile number during the exam, you can always access your score and score information through a personal College Board account or contact your school counselor to get access to your PDF score report. You may have the opportunity to sign up if you take another in-school exam in the future.

I got a text message telling me to download the BigFuture School app. Is it legit?

You should confirm the message you received from 26936 corresponds to one of the following messages: 

  • College Board: Your scores from today’s test will be available in a few weeks on the BigFuture School app. Download it here. Text STOP to opt out or HELP for help. 
  • College Board: Your test scores will be posted starting tomorrow. View them in the app. Text STOP to opt out or HELP for help. 
  • College Board: Your test scores are ready! Review them and see career insights, college planning info, and more. Text STOP to opt out or HELP for help. 
  • College Board: Reminder - Your scores are available! Get the app for scores + more. Text STOP to opt out or HELP for help.

I can’t log in to the app.

▪ If you took the digital digital PSAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023 and provided a mobile number as part of testing to receive your scores directly to your phone in the mobile app, you should have received a text message within 2 business days of submitting your test. 

  • If you provided a mobile number but did not receive a text message: 
    • Download the BigFuture School mobile app from the Apple App Store or the Google Play Store 
    • Enter your mobile number to begin authentication 
    • Follow the instructions in the app to authenticate access 
  • Your personal online College Board account and your account for this app are separate. Please use the mobile number you provided when you took the digital PSAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023. to log in to the app. If you did not provide a mobile number during one of the listed assessments, the app is not available to you at this time.

I can’t authenticate.

  • If you’ve downloaded the app to the mobile device you provided the number for when you took the digital PSAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023, and you have access to that device: 
    • Enter that mobile number where prompted in the app 
    • Click receive code via SMS 
    • Enter the 6-digit authentication code on this screen 
  • If you do not have access to the mobile device you provided the number for when you took the digital SAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023, and you provided a recovery email: 
    • Select I can’t receive SMS, use my recovery email on the sign-in screen 
    • Enter that email address where prompted in the app 
    • Click receive code via email
    • Check for the recovery email, which will come from [email protected]
    • Enter the 6-digit authentication code from the recovery email where prompted 
  • If you do not have access to the mobile device you provided the number for when you took the SAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023 and you did not provide a recovery email, we’ll be unable to authenticate you securely to enter the mobile app. You can always access your score and score information through a personal College Board account or contact your school counselor to get access to your PDF score report.

I can’t authenticate because the keyboard stays in the way. 

We are currently working to resolve this issue. Please check the app again later to see if the issue has been resolved.

My brother/sister/friend uses the same mobile device number as me. 

  • If you both provided a recovery email address, you will both be able to get into the app. When you enter the app, if you share a phone number with someone else, you’ll be asked to provide your recovery email address. 
    • Enter that email address where prompted in the app 
    • Click receive code via email 
    • Enter the 6-digit authentication code where prompted You will need to follow this process every time you are prompted to reauthenticate in the mobile app. 
  • If you did not provide a recovery email, we’ll be unable to authenticate you securely to enter the mobile app. You can always access your score and score information through a personal College Board account or contact your school counselor to get access to your PDF score report.

I entered the wrong mobile number. 

At this time, you cannot change the information you provided when you signed up. If you provided a recovery email when you took the SAT/NMSQT, PSAT 10, or SAT in-school administration during or after October 2023: 

  • Select I can’t receive SMS, use my recovery email on the sign-in screen 
  • Enter that email address where prompted in the app 
  • Click receive code via email 
  • Enter the 6-digit authentication code where prompted If you did not provide a recovery email, we’ll be unable to authenticate you securely to enter the mobile app. You can always access your score and score information through a personal College Board account or contact your school counselor to get access to your PDF score report. 

The app crashed. 

  • Please select Report crash. This will inform our technical team of the issue and help us investigate to prevent this from happening in the future. 
  • Delete the app and reinstall. If the problem continues, please wait 2–3 business days, and then try to reinstall and authenticate again. 
  • If it still doesn’t work, call us at (866) 609-1369 M–F, 9 a.m.–6 p.m. ET. You can also email us at [email protected]. Please include the following information in your message: 
    • Name and contact information we can get back to you 
    • The mobile number you entered when you took the PSAT/NMSQT, SAT School Day, or PSAT 10 
    • Device and operating system (including version) 
    • Screenshot of the issue or error message

View BigFuture School Mobile App Frequently Asked Questions.

 

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