BigFuture School In-App Messages and Notifications

Why don’t I have any messages about college and career planning from BigFuture? 

If you don’t have any messages, we recommend you check the app later to see what has been sent since your last visit. If you haven’t received any messages within the first week, please reach out to us at 866-609-1369, M–F, 9 a.m.–6 p.m. ET. 

I don’t have any messages from colleges. Does that mean schools aren’t interested in me? 

You won’t get messages from colleges until your score is released. Some colleges and scholarships may reach out later in the school year too, so keep checking back. To receive messages, you should check if you’re opted in to Connections: 

• Go to app settings by clicking the person icon in the top right of the screen. 
• Click on Messages 
• If you can’t turn on in-app messages, your school, district, or state has elected not to participate in Connections. You’ll get a message explaining this. Please speak to your school counselor if you have questions. 
• If not greyed out but turned off, you’re not opted in, but you can change the setting. 

I’m opted in to Connections, but I haven’t received any messages from colleges or scholarship programs. 

Colleges and scholarships are continuously added to the program and update their profiles and communications plans. You should continue to check the app for new messages. You also may get email notifications, push notifications (if turned on), and/or see a red dot at the top right of the application on your home screen, notifying you when you have new messages.

How do I know if I have a new message from colleges or scholarship programs? 

You also may get email notifications, push notifications (if turned on), and/or see a red dot will be at the top right of the application on your home screen, notifying you when you have new messages. Go to app settings and click on Notifications to turn on notifications. 

I’m getting messages about programs I’m not interested in. 

At this time, we’re unable to update the information you provided when you took the PSAT/NMSQT®, PSAT™ 10, or SAT® in-school administration. Students will be able to customize and personalize their experience in the BigFuture School mobile app in the coming months. As you receive messages from schools that are a fit for your interests, be sure to bookmark and save those in the app to reference later. You can also request more information from the school directly by clicking the button in their profile. 

How often should I check the app? 

You can check the app as often as you like; BigFuture will send regular informational messages on the college and career planning process.

If you’re opted in to Connections, colleges and scholarships may send you regular messages. If you enable notifications during app setup, you’ll be notified when your scores are available and for a regular digest of messages. If you do not enable notifications during app setup, you can set them up later by going to app settings and clicking on Notifications.

View BigFuture School Mobile App Frequently Asked Questions.