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Credit Counselors

  • Human Services

Tasks

What tasks do Credit Counselors perform?

  • Calculate clients' available monthly income to meet debt obligations.

  • Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.

  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

  • Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.


Knowledge

What do Credit Counselors need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Mathematics

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skills

What skills do Credit Counselors need?

  • Speaking

    Talking to others to convey information effectively.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.



Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.