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Fast Food and Counter Workers

  • Hospitality and Tourism

Tasks

What tasks do Fast Food and Counter Workers perform?

  • Communicate with customers regarding orders, comments, and complaints.

  • Accept payment from customers, and make change as necessary.

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.


Knowledge

What do Fast Food and Counter Workers need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Food Production

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.


Skills

What skills do Fast Food and Counter Workers need?

  • Service Orientation

    Actively looking for ways to help people.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.