Fast Food and Counter Workers
- Hospitality, Events, & Tourism
Tasks
What tasks do Fast Food and Counter Workers perform?
Accept payment from customers, and make change as necessary.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
Communicate with customers regarding orders, comments, and complaints.
Knowledge
What do Fast Food and Counter Workers need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Skills
What skills do Fast Food and Counter Workers need?
Service Orientation
Actively looking for ways to help people.
Coordination
Adjusting actions in relation to others' actions.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.