Fast Food and Counter Workers
- Hospitality and Tourism
Tasks
What tasks do Fast Food and Counter Workers perform?
Communicate with customers regarding orders, comments, and complaints.
Accept payment from customers, and make change as necessary.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Knowledge
What do Fast Food and Counter Workers need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Skills
What skills do Fast Food and Counter Workers need?
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.