Arbitrators, Mediators, and Conciliators
- Law, Public Safety, Corrections and Security
Tasks
What tasks do Arbitrators, Mediators, and Conciliators perform?
Prepare written opinions or decisions regarding cases.
Apply relevant laws, regulations, policies, or precedents to reach conclusions.
Conduct hearings to obtain information or evidence relative to disposition of claims.
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
Knowledge
What do Arbitrators, Mediators, and Conciliators need to know?
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Skills
What skills do Arbitrators, Mediators, and Conciliators need?
Negotiation
Bringing others together and trying to reconcile differences.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
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