Government Program Eligibility Interviewers

Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.

Keep records of assigned cases, and prepare required reports.

Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.

Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.