File Clerks

Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.

Gather materials to be filed from departments or employees.

Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.