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Gaming Managers

  • Hospitality and Tourism

Tasks

What tasks do Gaming Managers perform?

  • Resolve customer complaints regarding problems, such as payout errors.

  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

  • Explain and interpret house rules, such as game rules or betting limits.

  • Track supplies of money to tables and perform any required paperwork.


Knowledge

What do Gaming Managers need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Skills

What skills do Gaming Managers need?

  • Management of Personnel Resources

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Critical Thinking

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Monitoring

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.