Interviewers

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

Identify and report problems in obtaining valid data.

Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.