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Police, Fire, and Ambulance Dispatchers

  • Law, Public Safety, Corrections and Security

Tasks

What tasks do Police, Fire, and Ambulance Dispatchers perform?

  • Provide emergency medical instructions to callers.

  • Question callers to determine their locations and the nature of their problems to determine type of response needed.

  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.


Knowledge

What do Police, Fire, and Ambulance Dispatchers need to know?

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Law and Government

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skills

What skills do Police, Fire, and Ambulance Dispatchers need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.