Tax Examiners, Tax Collectors, and Revenue Agents
- Government and Public Administration
Tasks
What tasks do Tax Examiners, Tax Collectors, and Revenue Agents perform?
Send notices to taxpayers when accounts are delinquent.
Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
Maintain records for each case, including contacts, telephone numbers, and actions taken.
Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
Knowledge
What do Tax Examiners, Tax Collectors, and Revenue Agents need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills
What skills do Tax Examiners, Tax Collectors, and Revenue Agents need?
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.