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Travel Agents

  • Hospitality and Tourism

Tasks

What tasks do Travel Agents perform?

  • Collect payment for transportation and accommodations from customer.

  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.


Knowledge

What do Travel Agents need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Sales and Marketing

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skills

What skills do Travel Agents need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation

    Actively looking for ways to help people.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.