Word Processors and Typists

Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.

Check completed work for spelling, grammar, punctuation, and format.

File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.

Print and make copies of work.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.