Automotive and Watercraft Service Attendants
- Transportation, Distribution and Logistics
Tasks
What tasks do Automotive and Watercraft Service Attendants perform?
Collect cash payments from customers, and make change or charge purchases to customers' credit cards, providing customers with receipts.
Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
Clean parking areas, offices, restrooms, or equipment, and remove trash.
Knowledge
What do Automotive and Watercraft Service Attendants need to know?
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skills
What skills do Automotive and Watercraft Service Attendants need?
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Operation and Control
Controlling operations of equipment or systems.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.