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Baggage Porters and Bellhops

  • Hospitality and Tourism

Tasks

What tasks do Baggage Porters and Bellhops perform?

  • Receive and mark baggage by completing and attaching claim checks.

  • Greet incoming guests and escort them to their rooms.

  • Maintain clean lobbies or entrance areas for travelers or guests.

  • Transport guests about premises and local areas, or arrange for transportation.


Knowledge

What do Baggage Porters and Bellhops need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.


Skills

What skills do Baggage Porters and Bellhops need?

  • Service Orientation

    Actively looking for ways to help people.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.