Computer User Support Specialists

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.