Funeral Attendants

Greet people at the funeral home.

Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.

Close caskets at appropriate point in services.

Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.