Funeral Home Managers

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

Schedule funerals, burials, or cremations.

Offer counsel and comfort to families and friends of the deceased.

Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.