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Hotel, Motel, and Resort Desk Clerks

  • Hospitality and Tourism

Tasks

What tasks do Hotel, Motel, and Resort Desk Clerks perform?

  • Greet, register, and assign rooms to guests of hotels or motels.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Issue room keys and escort instructions to bellhops.

  • Verify customers' credit, and establish how the customer will pay for the accommodation.


Knowledge

What do Hotel, Motel, and Resort Desk Clerks need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.


Skills

What skills do Hotel, Motel, and Resort Desk Clerks need?

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Speaking

    Talking to others to convey information effectively.

  • Service Orientation

    Actively looking for ways to help people.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.