Network and Computer Systems Administrators

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Perform data backups and disaster recovery operations.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Configure, monitor, and maintain email applications or virus protection software.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.