Residential Advisors

Communicate with other staff to resolve problems with individual students.

Observe students to detect and report unusual behavior.

Provide emergency first aid and summon medical assistance when necessary.

Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.