Sales Managers
- Marketing, Sales and Service
Tasks
What tasks do Sales Managers perform?
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
Resolve customer complaints regarding sales and service.
Review operational records and reports to project sales and determine profitability.
Oversee regional and local sales managers and their staffs.
Knowledge
What do Sales Managers need to know?
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
What skills do Sales Managers need?
Persuasion
Persuading others to change their minds or behavior.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.