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Secretaries and Administrative Assistants

  • Business, Management and Administration

Tasks

What tasks do Secretaries and Administrative Assistants perform?

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

  • Use computers for various applications, such as database management or word processing.

  • Create, maintain, and enter information into databases.


Knowledge

What do Secretaries and Administrative Assistants need to know?

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Computers and Electronics

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Skills

What skills do Secretaries and Administrative Assistants need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking

    Talking to others to convey information effectively.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.