Telephone Operators

Observe signal lights on switchboards, and dial or press buttons to make connections.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Service Orientation

Actively looking for ways to help people.