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Baristas

  • Hospitality and Tourism

Tasks

What tasks do Baristas perform?

  • Receive and process customer payments.

  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

  • Clean or sanitize work areas, utensils, or equipment.

  • Take customer orders and convey them to other employees for preparation.


Knowledge

What do Baristas need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Sales and Marketing

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skills

What skills do Baristas need?

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation

    Actively looking for ways to help people.

  • Speaking

    Talking to others to convey information effectively.



Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.