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Lodging Managers

  • Hospitality and Tourism

Tasks

What tasks do Lodging Managers perform?

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

  • Greet and register guests.

  • Confer and cooperate with other managers to ensure coordination of hotel activities.


Knowledge

What do Lodging Managers need to know?

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Personnel and Human Resources

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


Skills

What skills do Lodging Managers need?

  • Service Orientation

    Actively looking for ways to help people.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Management of Personnel Resources

    Motivating, developing, and directing people as they work, identifying the best people for the job.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.