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Spa Managers

  • Human Services

Tasks

What tasks do Spa Managers perform?

  • Respond to customer inquiries or complaints.

  • Schedule guest appointments.

  • Maintain client databases.

  • Coordinate facility schedules to maximize usage and efficiency.


Knowledge

What do Spa Managers need to know?

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Skills

What skills do Spa Managers need?

  • Monitoring

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Coordination

    Adjusting actions in relation to others' actions.

  • Speaking

    Talking to others to convey information effectively.



Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.