Transportation Attendants
- Hospitality, Events, & Tourism
Tasks
What tasks do Transportation Attendants perform?
Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Provide boarding assistance to elderly, sick, or injured people.
Respond to passengers' questions, requests, or complaints.
Determine or facilitate seating arrangements.
Knowledge
What do Transportation Attendants need to know?
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills
What skills do Transportation Attendants need?
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.