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Supervisors of Non-Retail Sales Workers

  • Marketing, Sales and Service

Tasks

What tasks do Supervisors of Non-Retail Sales Workers perform?

  • Monitor sales staff performance to ensure that goals are met.

  • Provide staff with assistance in performing difficult or complicated duties.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

  • Listen to and resolve customer complaints regarding services, products, or personnel.


Knowledge

What do Supervisors of Non-Retail Sales Workers need to know?

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skills

What skills do Supervisors of Non-Retail Sales Workers need?

  • Monitoring

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Management of Personnel Resources

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Speaking

    Talking to others to convey information effectively.



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Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.